EudoSoft
Book a demo Free Trial

Technician / service app

Customers ask "where is the technician?" You should know before they call.

E-Tracker shows your coordinators where every technician is during their shift, records each customer visit with check-in and check-out, and handles attendance and travel expenses — all in one app the technician already uses.

Start free trial Book a demo

Free trial, no payment needed   Android, iOS and web

Live route tracking of a field agent travelling from Mumbai to Pune, with check-ins, distance and estimated time

What slows down field service teams

Service businesses run on coordination. A complaint comes in, someone calls around to find a free technician, details go out on WhatsApp, and the technician calls the customer for directions. Afterwards, nobody is quite sure when they arrived, how long the job took, or whether they went to the next site or home.

The result is lost visibility: coordinators cannot tell who is nearest, customers chase the office for updates, and travel claims at month end are impossible to check. Technicians also juggle separate apps — or paper — for attendance, expenses and messages.

A technician app should make the day visible without adding paperwork: where everyone is, which sites they visited and when, and one place for attendance, expenses and team communication.

What to look for in a field technician app

  1. Location-aware dispatch. Coordinators should see technicians on a map before deciding who goes to a new complaint.
  2. Visit records per customer. Every site visit with arrival and departure times, and notes for the next technician.
  3. Planned routes. A daily route of customer sites gives technicians a clear start and gives you a baseline.
  4. Easy expense claims. Bill scanning and allowance rules make claims fast for technicians and easy to approve.
  5. Built-in team chat. Coordination should not depend on a separate WhatsApp group.

Features

How E-Tracker solves it

01

See the nearest technician

The team map shows every technician on shift, refreshed every 30 seconds, so coordinators can see who is closest to a new complaint. Each technician's trail for the day can be replayed.

Live route tracking of a field agent travelling from Mumbai to Pune, with check-ins, distance and estimated time
02

Site visits with check-in, check-out and notes

Technicians check in at a customer site, log what was done and check out. Visit history by customer shows every past visit and what the last technician noted.

03

Route plans for the day

Plan each technician's route of customer sites so the day starts with a clear list, and compare it with the actual trail.

Route plan for a field agent with nine customer stops from Mumbai to Pune, visit times and completed check-ins
04

Expenses with bill scanning

Technicians claim travel and parts expenses against a tour or on their own; the claim fills itself in from a photo of the bill, and allowance rates and limits keep it within policy.

Go live in days

How it works

  1. 1

    Add customers and technicians

    Load your customer sites as clients and your technicians as employees with shifts.

  2. 2

    Plan and dispatch

    Plan routes, and use the team map to send the nearest technician to new complaints.

  3. 3

    Review visits and claims

    Check visit logs, trails and expense claims from one approvals inbox.

Case study · HVAC service company

Illustrative scenario

Coordinators who can see the whole team

An HVAC service company with 28 technicians dispatched by phone and reconciled travel claims from memory at month end. With the team map and site visit logs in E-Tracker, coordinators send the nearest technician, customers get accurate arrival estimates, and expense claims are checked against the day's actual trail.

Based on how teams in this industry typically roll out the product. Figures are representative, not a specific customer's results.

28technicians on the map
30 smap refresh
1app for attendance, visits and claims

Pricing example

What it costs for 5 employees and 1 field agent

A simple example on the Essential plan, with the Field Tracking add-on. Every extra employee or agent is added at the same per-person rate, so it is easy to work out for your own team. Start with a free trial and pay only when you continue.

  • Selfie + location punch in / out
  • Office geofences, shifts and breaks
  • Leave, comp-off, WFH and holidays
  • Regularization and approvals inbox
  • Employee records, documents and roles
Compare all E-Tracker plans
E-Tracker · Essential
  • Essential plan · 5 employees × ₹29₹145
  • Field Tracking add-on · 1 × ₹99₹99

₹244/month + GST

Prices per month + GST. Pay monthly, quarterly, half-yearly or yearly — yearly is billed at 10× monthly (2 months free).

Start free trial on Essential Book a demo

FAQ

Frequently asked questions

Does E-Tracker include job tickets or work orders?

Not today. E-Tracker focuses on technician attendance, location, routes, site visits and expenses. Many teams record job details in the visit log and custom fields.

Can technicians mark attendance at the first customer site?

Yes. Punch-in takes a selfie and location wherever the technician is; geofences apply to offices you define.

Can the team message each other in the app?

Yes. Team chat supports direct messages, teams and channels, threads and @mentions, so coordinators and technicians do not need a separate WhatsApp group.

Does it work for solar O&M teams?

Yes for tracking and visits. For solar EPCs we also offer SolarEPCFlow, which handles O&M tickets tied to the original project.

How is it priced?

Essential plan (₹29 per employee) plus the Field Tracking add-on (₹99 per field user) per month.

Try E-Tracker free

Start with a free trial, no payment needed. Book a demo if you would like a walkthrough first.

Start free trial Book a demo

Keep exploring

More solutions and industries

Solutions

Field sales tracking appField SalesAttendance with GPSAttendancePayroll software for SMEsPayrollPF/ESI compliance softwareComplianceAttendance + payroll appPayrollSales CRMCRMCollection agent appCollections

Industries

Solar EPCSolarEPCFlowFMCG distributionE-TrackerPharmaE-TrackerNBFC / microfinanceE-TrackerReal estateE-Tracker